At Kozmix Designz, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.
What is your return policy?
Due to the nature of product provided by Kozmix Designz all sales are final. If you believe product is defected please contact us immediately to address queries or concerns. If confirmed by our team, item must be returned in it’s original condition to exchange for an equal valued item. You are responsible for then shipping. NO REFUND is permitted.
How to care hair?
Wash and condition bundles before use.
Detangle while wet. Comb from bottom to top with a wide tooth comb.
Always air dry. Allow hair to hang and “drip dry”.
Use minimal products as possible.
Prevent from using oils on hair.
Have a flat braid base for “sew ins” and wig installs (also helps to create a flawless look).
Use a wig stand or styrofoam head to protect styles on wigs.
Satin and silk bonnets are perfect for protecting all styles.
What’s the difference between a frontal and a closure?
Why does the color differ between my bundles?
Our frontals are typically from 13×4 to 13x6 inches. They offer more diverse styling choices because they cover from “ear to ear”.
Frontals require a higher maintenance than closures. Maintenance including professional styling, cleaning and even replacement due to normal shedding overtime.
Kozmix’s closures are typically from 4×4 to 6x6 inches and cover partial of ones head. Styling options are not as diverse, but closures require less maintenance than frontals. Closures can be shifted from middle to a side part in the case of wearing a wig.
Virgin hair is natural and unprocessed so as our own hair we may have strands that can be darker or lighter. All of our hair is natural 1B unless otherwise requested by the customer.
Is there a question that you couldn’t find an answer to?
Kozmix Designz strives to provide amazing customer service to all of our customers. However due to the nature of product provided by Kozmix Designz all sales are final. If you believe product is defected please contact us immediately to address queries or concerns. If confirmed by our team, item must be returned in it’s original condition to exchange for an equal valued item. You are responsible for then shipping. NO REFUND is permitted.
Kozmix's Luxe Body Collection
The information on Kozmix’s organic products is provided for informational purposes only. It is not intended to be substituted for the advice provided by your doctor or other health care professional. If you rely upon any programs or techniques, or use any of the products and services made available by or through the use of our website for decision making, without obtaining the advice of a physician or other health care professional, you do so at your own risk. The nutritional and other information on our website is not intended to be, and does not constitute health care or medical advice.
Kozmix's Luxe Virgin Hair
All Kozmix virgin hair except those that were personally altered (613, tinted,highlighted or colored) original/ natual color ranges from 1B to dark brown.
Also, when making a specific color request we recommend clients state the exact color and brand needed due to technology variances in order to achieve optimum satisfaction.